Terms & Conditions

Privacy & Data Protection

We take client confidentiality and the collection and use of personal data very seriously and work within all recommendations and stipulations of the UK Data Protection Act (1998). Simply put, we will not disclose or resell any personal information to any third party unless we are required to do so by law. We will store all client information securely and retain it only as long as is required to complete current transactions. This data will then be archived for our standard retention period. We will only gather and retain data that is relevant to the transaction being undertaken.

Terms & Conditions

IOVButtonOur approach is drawn directly from industry best practice based on standard wording produced by the Institute of Videography (IOV) which is a regulatory body for the video industry. These terms encapsulate a clearly defined engagement offering features and protections to both sides through arrangements like independent arbitration. Click on the Associate Member icon to see their certification page for confirmation.Our standard contractual terms and conditions are shown below:

  • Introduction: A contract is formed between the Customer and Lee Evans Video Services (referred to as the “Company”) when an order is received from the Customer. An Order may be in written, verbal or electronic form. The Product or Service shall mean any product or service that is provided by the Company to the Customer. These conditions do not affect your statutory rights.


  • Supply: The Company agrees to supply the product(s) or services(s) to the Customer as detailed in the Order and according to the terms and conditions of this contract.



  • Rights Reserved: Should the Company choose not to enforce any or all of these conditions it should not be interpreted as a waiver of any of the Company’s rights. By providing the Company with an Order, the Customer accepts these terms and conditions.



  • Payment: The Company shall issue an invoice to the Customer in respect of products or services supplied, or to be supplied, the payment terms for which will be stipulated on the invoice. The Company reserves the right to charge interest on overdue amounts at an annual rate of 5% above the HSBC base rate ruling on the date payment is due. Title in the goods or services shall remain with the Company until full payment has been received, unless otherwise stipulated in the Order.



  • Health & Safety: The Company and Customer will act in accordance with all relevant health and safety requirements in order to provide the product(s) or service(s).



  • Creative Brief: Unless otherwise agreed, the Customer accepts the Company’s decisions on creativity within the product(s) or service(s).



  • Booking Fee/Cancellation: Monies paid by the Customer to reserve the product(s) or services(s) of the Company will be accepted as a Booking Fee. If the Customer cancels the order less than 8-weeks prior to the Company supplying the products(s) or service(s), the Customer will be liable for the whole invoice value less any Booking Fee already paid. If the Customer cancels their Order more than 8-weeks prior to the Company supplying the products(s) or service(s), they shall forfeit the Booking Fee.



  • Liability: The Company accepts no liability for any loss or damage that may arise from the supply of products(s) or services(s). In the unlikely event of the Company being unable to supply the products(s) or service(s) as specified in the Order, liability shall be limited to the total invoice value—or monies already paid by the Customer.



  • Copyright: Unless otherwise stated in the Order, the Company retains copyright in all their Original Material. Original Material includes video recordings, graphics, soundtracks, printed material and any other design or artwork commissioned by the Customer in relation to the Order. The Customer must ensure that permission is sought for the inclusion of any copyright material they supply the Company to enable them to deliver the product(s) or service(s). The Customer must also ensure that permission is sought for the inclusion of any performers or performance, trademarks and locations. The Company retains the right to user this material in its original and edited form as they see fit, unless otherwise agreed in the Order. The Customer agrees to indemnify the Company in the event of any breach of copyright claims being brought against the Company in respect of material supplied by the Customer.



  • Data Protection: The Customer must ensure that all necessary arrangements have been made with, and permissions obtained from, people and places that may be recorded on video as a result of the Company supplying the product(s) or service(s) – and that such recording is in compliance with Data Protection.



  • Complaints Procedure: In the unlikely event of a dispute over the supply of product(s) or service(s), the Customer and Company agreed to accept the findings of the Institute of Videography’s Arbitration Office. Any disputes must be notified within 28-days of the Customer receiving the product(s) or service(s).



  • Care and Damage to Client Property: Whilst every care is taken in the handling of the Customer’s property, the Company accepts no responsibility whatsoever for any loss or damage, howsoever caused, or any other loss by unforeseen circumstances whilst they are in the custody of the Company. Liability for such loss or damage will be limited to the replacement cost of the materials or media and in no circumstances will any liability attach to any claim for the value of the content.



  • Right to Assignment: The Company retains the right to assign the supply of the product(s) or service(s) to the Customer to another suitable company should they be unable to complete these terms and conditions.



  • Expenses: The Company retains the right to charge out-of-pocket expenses incurred in providing the product(s) or service(s) – subject to being able to provide the Customer with proof of expenditure. All out-of-pocket expenses will be charged at cost.



  • Confidentiality: Unless otherwise agreed the Company will treat any information gained during the supply of the product(s) or service(s) as being private and confidential. Likewise, the Customer shall keep confidential any methodologies and technology used by the Company to supply the product(s) or service(s).



  • Basis of law: These Terms and Conditions and accompanying letter and/or contract are governed by the laws of England and Wales.


(Taken From the IOV (Institute of Videography) – Standard Terms and Conditions)

Code of Practice

IOVButtonWe also comply fully with the terms of the Code of Practice published by the Institute of Videography (IOV). The Code of Practice has been designed to aid both the videographer and the general public by outlining certain standards and expectations that should, if met fully, ensure that every commission is carried out to everyone’s satisfaction. Any member deviating from the Code of Practice must be able to justify their actions to the Executive.

  • Each member will conduct business in a professional manner and will at no time knowingly indulge in any practice or action likely to bring the Institute, its executive or membership into disrepute.


  • Each member will accept the right of his/her client to forward any complaint to the IOV Executive for Arbitration. The IOV’s ruling on Arbitration matters is final and binding on members subject, of course, to the members normal statutory rights.



  • Each member will at all times strive to maintain the highest standards of production in line with any IOV qualification which may have been obtained or advertised.



  • Any non-qualified member of the IOV will refrain from advertising in a way which may infer either a qualification or endorsement from the IOV. Non-qualified members may not use any IOV crest or logo but are within their rights to state that they are a member of the IOV if the statement makes clear that they are a non-qualified member.



  • Each Member will work within the reasonable terms set by the member’s client, or by any official or body possessing the correct and legal authority to set limitations and restrictions. Furthermore, it is the Member’s responsibility to inform the client of any adverse effects on the final production resulting from, and/or caused by imposition of any such limitations or restrictions.



  • All members undertaking commercial activity in the video and multimedia field must carry adequate Public Liability and Professional Indemnity insurance. Upon request, such policies are to be made available for inspection by the Executive of the IOV.



  • Members shall at all times maintain the confidentiality of information either entrusted to them or obtained in pursuance of their work except on the order of a court of law or other appropriate authority.



  • Members will at all times observe current Health & Safety regulations and have due consideration for the safety and welfare of staff, clients and the general public.



  • Members will strive to maintain good commercial relationships with other members of the IOV with a view to promoting professionalism in video and multimedia production.


(Taken From the IOV (Institute of Videography)Code of Practice)

Registered Trade Marks

The term ‘Blu-ray Disc’ is a trademark of the Blu-ray Disc Association.The term ‘Institute of Videography’, and the IOV logo are Registered Trade Marks of the Institute of Videography Ltd.The term ‘iPod’ is a trademark of Apple Inc., registered in the U.S. and other countries.All trademarks are the property of their respective owners.